Terms & Privacy Policy

These general terms and conditions ("GTC") govern the contractual relationship between THERMONT CZ s.r.o., Company ID (IČO) 25041142, VAT ID (DIČ) CZ25041142, with registered office at Příční 418/24, 460 07 Liberec 7, registered in the Commercial Register maintained by the Regional Court in Ústí nad Labem (hereinafter "Contractor" or "Meui Creative"), and natural or legal persons who order services from the Contractor (hereinafter "Client").

These GTC form an integral part of each contract concluded between the Contractor and the Client, unless the specific contract provides otherwise. Any deviating provisions in the contract shall take precedence over these GTC.

The Contractor provides creative and digital services, in particular:

• Website development, web application development, and AI solutions
• Graphic design, UI/UX design, branding, and print materials
• Photography and video production, visual content creation
• Marketing, social media management, online campaigns and advertising

The specific scope of performance is defined in the binding offer or work contract. The Contractor reserves the right to decline any offer without providing reasons.

A contract is formed on the basis of:

• a written (email) order from the Client and its confirmation by the Contractor, or
• a work contract signed by both parties.

By placing an order or signing the contract, the Client confirms that they have read and agreed to these GTC.

The price is determined individually based on the scope and specification of the project. Unless otherwise agreed:

• A deposit of 50% of the agreed price is due before work commences.
• The remaining balance is due within 14 days of delivery.
• In case of late payment, the Contractor is entitled to charge a late payment fee of 0.05% of the outstanding amount per day of delay.
• The Contractor is a VAT payer. VAT at the statutory rate is added to all prices exclusive of VAT.

The Contractor is entitled to suspend work or withhold delivery in the event of non-payment of the deposit or any other due amount.

All works created under the contract are protected by Act No. 121/2000 Coll. (Copyright Act). Upon full payment of the agreed price, the Contractor grants the Client a licence to use the work to the extent agreed in the contract, or – unless otherwise agreed – for the purposes for which the work was created under the contract.

Until full payment of the price, all economic copyright remains with the Contractor and the Client is not entitled to use the work. The Contractor is entitled to present completed works in its portfolio and on social media, unless the Client explicitly requests confidentiality.

Delivery deadlines are indicative and depend on the proper cooperation of the Client (providing materials, approving drafts, providing feedback). The Client undertakes to respond to the Contractor's requests within reasonable time frames.

Delays by the Client in providing materials or approvals extend the delivery date accordingly. The Contractor is not liable for such delays.

The Client is obliged to inspect the work upon delivery and report any defects to the Contractor in writing without undue delay, no later than 14 days from delivery. A 6-month warranty applies to defects caused by the Contractor from the date of delivery.

The Contractor is not liable for defects caused by improper use by the Client, third-party modifications to the work without the Contractor's consent, or force majeure. The total amount of compensation by the Contractor is limited to the price paid by the Client for the specific project.

Both parties undertake to maintain confidentiality regarding confidential information obtained during the cooperation and not to disclose it to third parties without the prior written consent of the other party. The confidentiality obligation continues after the cooperation ends.

These GTC are governed by the laws of the Czech Republic, in particular Act No. 89/2012 Coll. (Civil Code). Any disputes arising from contracts concluded under these GTC shall be resolved by the competent courts of the Czech Republic.

The Contractor reserves the right to amend these GTC unilaterally. Clients will be notified of any changes via the website at least 14 days before the amended version takes effect. Continuing cooperation after the amended GTC take effect shall be deemed acceptance thereof.

The data controller for your personal data is THERMONT CZ s.r.o., Company ID 25041142, with registered office at Příční 418/24, 460 07 Liberec 7. Contact email for privacy matters: mares@meui.cz.

In the course of our activities, we process the following categories of personal data:

• Identification data: first name, last name, company name
• Contact data: email address, phone number
• Billing data: address, company ID (IČO), VAT ID (DIČ)
• Communication content: emails and messages in the course of cooperation
• Technical data: IP address, cookies and analytics data from the website (in anonymised form)

• For the duration of the business relationship and 3 years after its termination (statute of limitations).
• Tax documents and accounting records for 10 years pursuant to Act No. 563/1991 Coll.
• Marketing communications: until consent is withdrawn.

In accordance with the GDPR, you have the right:

• to access your personal data and receive a copy thereof,
• to rectification of inaccurate or incomplete data,
• to erasure of data ("right to be forgotten"), where processing is not required by law,
• to restriction of processing,
• to data portability in a machine-readable format,
• to object to processing based on legitimate interest,
• to withdraw your consent to marketing communications at any time.

Exercise your rights by emailing mares@meui.cz. We will respond within 30 days. You also have the right to lodge a complaint with the supervisory authority — Office for Personal Data Protection.

We do not sell or rent your personal data to third parties. It may only be disclosed to:

• external collaborators (photographers, developers, translators) to the extent necessary for project execution – who are bound by confidentiality;
• government authorities based on statutory obligations;
• cloud service and software providers (Notion, Google Workspace, Resend, etc.) – always in accordance with their data protection terms.

Our website uses cookies and web analytics tools (Google Analytics, Google Tag Manager) to improve user experience and analyse traffic. This data is anonymised and is not used to identify specific individuals. You can manage cookie settings in your browser or through the consent management tools on our website.